REFUND & RETURN POLICY

1. Returns

Eligibility for Returns

You may return most items within [7–30 days] of receiving your order (insert your preferred timeframe), provided that:

  • The item is unused and in its original condition

  • All tags, labels, and packaging are intact

  • The product has no signs of wear, damage, or alteration

  • A valid receipt or proof of purchase is provided

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards

  • Clearance or final sale items

  • Personal care items (if applicable)

  • Customized or personalized products

  • Opened beauty or hygiene products (if relevant)

2. Refunds

Refund Process

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

  • Approved Refunds:
    Your refund will be processed to your original method of payment within 5–10 business days (depending on your bank or payment provider).

  • Rejected Refunds:
    If the returned item does not meet the required conditions, it will be sent back to you.

Shipping Costs

  • Original shipping fees are non-refundable.

  • Return shipping costs may be the customer’s responsibility unless the return is due to a damaged or incorrect item.

3. Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Defective or damaged items

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be issued.

4. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the item

  • Description of the issue

We will replace the item at no extra cost.

5. Cancellations

Orders can be canceled within 12–24 hours of purchase, as long as they have not been processed or shipped.
Once shipped, the order cannot be canceled but may be eligible for a return.

6. How to Start a Return

To initiate a return or exchange, please contact us at:

Email: [Insert Email]
Phone: [Insert Phone Number]
Address for Returns: [Insert Return Address]

We will provide return instructions and a shipping label (if applicable).